Renee Tong

Pre-Screening - Patients & Therapists

 

Prior to Arrival

• Patients are informed about the policy updates at the time of booking. A notice will be placed on the website, booking site, Google business, and on all social media channels. An email will be sent out to those patients opted in for clinic updates.

• Patients must arrive at their appointment with no signs of communicable diseases if they have signs of COVID-10, they are to contact public health at 8-1-1.

• Patients who develop even mild illness or symptoms must cancel booked appointments.

• No late cancellation fee is charged in this scenario.

• The therapist will reschedule appointments if they are feeling unwell.

 

Upon Arrival

• Patients are still required to wear a mask during treatment including when lying face down.

• Patients are asked to arrive on time and wait in the waiting room downstairs.

 

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Physical Distancing

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• Where possible, the therapist and patient will maintain 2 meters / 6 feet of distance.

 

 

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Hand Hygiene

Treatment Room

• Hand sanitizer will be made available in the treatment room for patient and therapist use

• Payment – Patients have the option of saving their credit card information on file, using a tap system, or in the case a PIN is required, the surface of the electronics will be sanitized after each patient. Receipts are emailed to patients.

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Enhanced Cleaning

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• An air filter is used in the office and windows are opened between patients.

• Visibly soiled surfaces, high touch surfaces, and all other items that come in contact with the therapist or patients will be sanitized using Health Canada approved cleaners between appointments. These areas include door handles, electronics, chairs, desk top, light switches, and writing utensils.

• Patients will be booked with ample time between appointments to thoroughly clean the treatment room.

• Reception door knob and handrails on stairs will be cleaned several times a day.

• Linens are single use only, then laundered in hot soapy water.

• Treatment table, equipment and supplies (table levers, lotion bottles, etc.) will be sanitized using Health Canada approved cleaners immediately after each patient.

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Personal Protective Equipment

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• Patients are required to wear a clean face mask that does not have an exhalation valve.

• If patients do not have a mask, a single-use non-medical mask will be provided at the time of their treatment.

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Professional Obligations

Liability Insurance

• The therapist carries professional liability insurance through BFL Canada.

• The therapist is following all the health and safety guidelines outlined by the College of Massage Therapists of British Columbia and the Provincial Health Officer and that is taking all reasonable precautions to clean and disinfect the clinic and all the surfaces within the treatment room.

• No guarantees have been made by the therapist that the patient will not come in contact with COVID-19 at or during an appointment.

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Informed Consent

In the current environment of COVID-19 risk, informed consent requires that the patient be informed and understands that:

• Any massage therapy treatment involves some risk of COVID-19 transmission;

• The therapist is following protocol to help reduce or mitigate risk where possible, but that risk cannot be reduced to zero;

• The patient has had the opportunity to ask questions and understand their options;

• The patient consents to the treatment despite some risk.